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CYBER SALE CYBER SALE CYBER SALE CYBER SALE CYBER SALE
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How much is shipping?UK - £2.99 (Next day Delivery) Royal Mail Signed For® 1st Class (Signature required on delivery) Europe - £4.99 (3-5 working days) Royal Mail International Tracked Worldwide - £8.99 (5-7 working days) Royal Mail International Tracked
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Do you ship overseas?Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
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How long will it take to receive my order?Orders are processed within 24 hours from when we receive your order. Shipping times after order processing are displayed below. UK | 1-2 Working Days EUROPE | 3-5 Working Days WORLDWIDE | 5- 7 Working Days
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Discreet PackagingDiscretion is important to us because it is important to you. Due to the nature of our products , all our items are sent out in unbranded mailer bags.
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Duties , Tax & Customs"Orders ship from London UK. You may be responsible to import duties & taxes depending on where you reside. Unfortunately we have no control over this and cannot be responsible for this. Please contact your customs office for further info. If customs and duties are not paid and the item is shipped back to us; - You have one month to contact us from date of your order to arrange re-delivery and you will be charged for redelivery. -If item is not claimed and paid for re-delivery in one month from your order date, your order will be added back to our stock and your order will be closed and not refunded.
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Track My Order | Incorrect AddressWhen you place your order you will recieve a confirmation email. You order will be packaged and shipped to the destination address you provided at checkout, tracking number will be emailed to you so you can track your parcel. If there are any problems / amendments or you did not recieve a tracking number contact us Once parcels have been shipped we are unable to make any amendment to your order. If you have provided us with an incorrect address and parcel has been shipped we are not liable once order has been shipped
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Size GuideBRIEF & JOCKS Small 29-31 inch waist Medium 31-33 inch waist Large 33-35 inch waist XL 35-37 inch waist XXL 38-41 inch waist HARNESS One Size SOCKS One size 6 -11 UK | 39 - 45.5 EU
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Product CareUnderwear Harness Socks
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Insufficient address / Return to senderIf the address provided is insufficient and the order is returned to sender the item can be re-shipped at the customers expense within 1 month of order date. If customs and duties are not paid and the item is shipped back to us; - You have 1 month to contact us from date of your order to arrange re-delivery and customer will be charged for redelivery. -If item is not claimed and paid for re-delivery in one month from your order date, your order will be added back to our stock and your order will be closed and not refunded.
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Can I have a refund or exchange?We always aim for make sure our customers love our products, unfortunately, due to the intimate nature of our product we are unable to accept returns or exchanges. Once parcels have been shipped we are unable to make any amendment to your order. If you have provided us with an incorrect address and parcel has been shipped you will need to contact the courier directly with your tracking number as we are not liable once order is shipped for incorrect addresses.
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Coupon & Discount codesOnly 1 coupon may be used per purchase. Discount codes / Coupons must be added at time of checkout. Once order has been placed we are unable to add coupons/ discount to your order.
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I have a query, how can I contact you?"You can contact us through our contact page. We will respond within 24h ( Office hours Monday-Friday 9am-5pm).
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